CATL Service Full-Scenario Launch | Global 10 Direct-Owned Experience Centers Grand Opening

2026-08-14 | Calvin

On August 10, CATL's independent aftermarket brand, Ningjia Service, held its 2026 Annual Brand Day event in Haikou. During the event, 10 direct-owned experience centers across the globe—including locations in Haikou, Hangzhou, Guangzhou, Hong Kong, Norway, and Turkey—officially opened simultaneously, and a "Hundred Cities" signing ceremony was completed. In the second half of 2026, Ningjia Service direct experience centers will progressively launch in 100 cities worldwide, fully entering a new phase of large-scale service expansion.

01 Full-Scenario Coverage: Building a "Land, Sea, Air, Smart, Storage" Service Network

Leveraging CATL's technological expertise, Ningjia Service has extended its business boundaries to encompass scenarios including "Land, Sea, Air, Smart, and Storage," comprehensively building full-scenario after-sales service capabilities:

• Ground Mobility & Battery Swapping: Has provided operational maintenance support for a cumulative total of 1,505 battery swapping stations.
• Waterborne Transport: In June 2026, completed the first delivery of after-sales services for marine power battery systems.
• Low-Altitude & Smart Equipment: Became a sales agent for AutoFlight's eVTOL (electric Vertical Take-Off and Landing) aircraft and established a strategic partnership with Galaxy General Robots to venture into intelligent service domains.
• Comprehensive Energy Storage Operations: Integrates satellite remote sensing, unmanned aerial vehicles (UAVs), and embodied robotics to build an "air, ground, cloud" perception network and a proactive predictive maintenance system. This has achieved a 90% reduction in operational risks and a 30% reduction in maintenance costs.

02 Precision Maintenance: Breaking the Industry Norm of "Replace Only, Not Repair"

Addressing the challenges of battery repairs in the aftermarket, Ningjia Service has established a fully traceable and standardized repair system:

• Full-Chain Traceability: Leveraging its proprietary "Eagle Eye System," which covers over 150 in-depth maintenance and repair monitoring points, it enables data-driven recording of the entire process from battery intake to output. It is the only brand in the new energy aftermarket to achieve full-chain traceability for repairs.
• Genuine Factory Repair: Based on CTP (Cell-to-Pack) in-depth repair technology and a tiered authorization system, it performs precise repairs using original factory standards and components, achieving in-depth repair coverage for 76.8% of vehicle models.

03 Service Upgrades: Launch of Battery Maintenance Service Vehicle & User Benefits

During the Brand Day, Ningjia Service simultaneously introduced mobile service tools and user protection plans:

• Launch of the First Battery Maintenance Service Vehicle: Features a comprehensive range of 800km, integrates over 30 diagnostic functions and over 50 on-site repair capabilities. It can cover 90% of scenarios outside of in-depth repairs, reducing the troubleshooting time for complex issues from 72 hours to 48 hours. This signifies a paradigm shift from "users looking for service" to "service reaching out to users."
• User Service Protection Plan: Launched a 1 billion yuan user subsidy initiative, introducing Basic (hundred-yuan level) and PLUS (thousand-yuan level) inspection and maintenance benefit packages. These include official repairs and extended warranty services, providing a 100% guarantee of original parts and original factory warranties.

As a vital component of CATL's aftermarket ecosystem, Ningjia Service will continue to open its technological capabilities, standards, digital platforms, and supply chain expertise. Together with industry partners, it aims to foster the standardized and efficient development of the new energy aftermarket.